MY ORDER HAS NEVER BEEN DELIVERED
The Air shipping which takes 2 to 3 weeks, can sometimes be delayed by various things such as interruption of service or customs.
The parcel might still be in transit and if it cannot be delivered to you for some reason, it is shipped back to us by the local courrier company. They ship the parcel back using the same shipping method, which doubles the waiting time. Since there is no tracking we cannot accurately tell where the parcel is and we also cannot guarantee that the parcel will make it to you as stated in our terms (https://fjwatches.com/pages/terms-of-service).
CAN I GET A REFUND?
The refund is not possible as long as the parcel has not reached our warehouse. The parcel will have to reach us in order for a full refund to be applied.
If the parcel reaches our office we will let you know by email on the same day, and we will inform you on the reason of its non delivery. We will then be able to ship it again.
CLAIM MY PARCEL
If you are provided with a tracking link and it states that your order has arrived but it's not the case, please feel free to contact our Support Team firstname.lastname@example.org and claim your parcel, we will make sure to get your order delivered!
MY PARCEL IS MARKED AS DELIVERED, BUT HAVEN'T RECEIVED IT
If your tracking states your package has been delivered, but you have not received it, we first recommend to check with your neighbors if someone has collected the package for you, or with your concierge, your community mailbox or parcel locker.
If you still can't find it within 24 hours, please contact our Support Team at email@example.com and we will open an investigation with Canada Post to locate the parcel. Please note that a claim can only be submitted if the shipping method includes a tracking option and has been shipped with Canada Post.
Note: All lost parcel claims must be made within 30 days of the delivery date.